Shipping policy

Shipping Policy

Last Updated: August 29, 2026

Thank you for shopping with The Offwear. We’re committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping & Delivery

Estimated delivery times may vary depending on your location:

Domestic orders: Approximately 3–7 business days
International orders: Approximately 7–15 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to courier issues, weather, holidays, customs, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email. Please allow some time for the tracking information to become active.

If you have not received your tracking information or need help tracking your order, please contact us.

Incorrect Address

Please make sure your shipping address is correct before placing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible at support@theoffwear.com. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been shipped.

Lost or Delayed Orders

If your order appears to be delayed or lost in transit, please contact us at support@theoffwear.com.

We will work with the shipping carrier to help locate your package. However, delivery times can sometimes be affected by circumstances outside our control.

Damaged Packages

If your package arrives damaged, please contact us at support@theoffwear.com as soon as possible. Include your order number and photos of the damaged package and/or products so we can review the issue.